FAQs, Help & Support

Who can use spidit?

Anybody looking to sending or receiving packages can use spidit. 

How long does it take for riders to pickup?

Riders arrive within 15 to 45 mins depending on the distance from the pickup point

How much does a delivery cost?

The prices of deliveries defer the distance between pickup and drop-off locations.

In what states do we operate?

We currently operate in Lagos state with minor extensions into border towns close to lagos state boundaries.

How long does it take to deliver an item?

We try our best to deliver items and packages within 1 hour for short distances and 3 hours for longer distances

How do i book an order?

Orders can be book via our website, whatsapp or through our webapp. All you have to do is visit the website and click on the Start making deliveries botton, register and fill in the necessary details and begin making orders. You can also send a message to us on whatsapp.

Are my packages insured?

Most definitely. All packages sent through spidit is covered by insurance up to the tune of five hundred thousand naira.

What are our Operating hours?

SpidIT operates from monday to saturday from 8am to 5pm.

How do i pay?

You can pay via Paystack on our on app by debit card, USSD and the options available on their platform. Payment can also be made on pickup or delivery to our Spidsters.

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